On-demand remote support

Work directly
with our team.

Connect with a TID Systems technician for remote computer assistance. Start by contacting our team, then choose the support application for your operating system.

Call TID Systems ↗Email support ↗

For Windows computers

TID Systems SOS

Download the Windows application to use with your TID Systems support technician.

Download for Windows

Windows application · .exe

For Mac computers

TID Systems SOS

Download the macOS application to use with your TID Systems support technician.

Download for macOS

macOS disk image · .dmg

Your support session

A simple way
to get started.

  1. Contact TID Systems.

    Tell the team what is happening and which computer or business system needs attention.

  2. Choose your application.

    Download the Windows or macOS support application that matches your computer.

  3. Follow your technician’s instructions.

    Open the application when directed and work with your TID technician to begin the session.

Looking for your cameras?

Go to MLD access.

Camera viewing for MLD and MLDx uses CCTV Connect. Find the mobile apps and web portal on the client access page.

Open MLD access ↗